FAQ

No. Topic
1 What is Hua Hin Stay?
2 Is Hua Hin Stay the management company, owner or developer of the apartment buildings listed on its site?
3 Where is Hua Hin Stay's office and apartments located?
4 Are the prices quoted per person or apartment?
6 How secure are my credit card details?
7 Where and how will we get the keys?
8 What time is Check-in & Check-out?
9 Are bed linens and towels provided in the apartment?
11 How often are the apartments cleaned?
12 What happens if something goes wrong while I am staying in the apartment?
13 What happens if I break something?
14 What happens if I need to cancel my booking?
15 Are there extra charge for electricity or water?
16 Do the prices include taxes?
17 Can I bring pets with me?
18 What is the payment method? Can I just pay a deposit and pay the rest when I get there?
19 Is there hot water in the apartment?
20 How can I pay online?
 21 Are any of the following equipment in the apartments: Washing machine, Clothes dryer,  Hair dryer?
22 What if I need to change my booking dates of my rental apartment ?
23 What if I want to change my booked apartment to a different one ?

 

/data/content/9/data/cdfjlmnpsxy1.jpg What is Hua Hin Stay?

Hua Hin Stay is a vacation rental/real estate agent that offers luxury self-contained apartments in Hua Hin. All units offered are fully furnished, well-decorated together with private beach front access, and all with easy access to Hua Hin town center. Our apartments are ideal for families, groups or extended stay.

 

/data/content/9/data/cdfjlmnpsxy1.jpg Is Hua Hin Stay the management company, owner or developer of the apartment buildings listed on its site?

No, we are a vacation rental/real estate agent of Hua Hin luxury apartments acting on behalf of individual property owners.

 

/data/content/9/data/cdfjlmnpsxy1.jpg Where is Hua Hin Stay's office and apartments located?

Hua Hin Stay provides different apartments in Hua Hin area. All apartments have direct access to Hua Hin's beaches and easy access to Hua Hin town center. Hua Hin Stay office (for check in) is located on Petchkasem Road, please see our office map in "Contact Us".

 

/data/content/9/data/cdfjlmnpsxy1.jpg Are the prices quoted per person or apartment?

Prices quoted are per apartment per night. However, the number of guests cannot exceed the maximum recommeded number of guests as described in the unit descriptions.

 

/data/content/9/data/cdfjlmnpsxy1.jpg How secure are my credit card details?

Your payment will be secured by using internet payment gateway provided by Bangkok Bank (PLC). All information will be confidential. Hua Hin Stay has registered with … logo … in order to secure customer’s payment.

 

/data/content/9/data/cdfjlmnpsxy1.jpg Where and how will we get the keys?

Our staff will wait for you at our office and will provide the apartment key and important information about the room and facilities. Please read more Detail

 

/data/content/9/data/cdfjlmnpsxy1.jpg What time is Check-in & Check-out?

Check-in is between 2 p.m. - 8 p.m.

Check-out is before noon.

Early check-in and late check-out is available with extra charge, please provide us with the details and approximate time of arrival or departure in the registration form. We will provide the information and contact person (via e-mail) who will accomodate you during the off working hours.

 

/data/content/9/data/cdfjlmnpsxy1.jpg Are bed linens and towels provided in the room?

All rooms are provided with towels and beddings according to the number of guests.

 

/data/content/9/data/cdfjlmnpsxy1.jpg How often are the apartments cleaned?

We offer the cleaning service only for those renting the apartment for periods exceeding one week. In such case the cleaning will be done twice a week, including changing sheets and towels. More frequent maid service will be provided with additional charge by request.


/data/content/9/data/cdfjlmnpsxy1.jpg What happens if something goes wrong while I am staying in the apartment?

On the confirmation e-mail we provide you with a 24 hour emergency telephone number or simply contact the security office in the building. Another alternative is to visit our staff at our office or contact us via email.

 

/data/content/9/data/cdfjlmnpsxy1.jpg What happens if I break something?

We have a mechanic on stand by during office hours (09.00 am – 05.00 pm).  If the damage was caused by the guest, there will be an extra charge according to the item’s value as stated in Terms & Conditions. In case of normal wear and tear, Hua hin Stay will be responsible for the items with no extra charge.

 

/data/content/9/data/cdfjlmnpsxy1.jpg What happens if I need to cancel the booking?

If you need to cancel the booking, please notify us immediately by e-mail  or fax. However a cancellation fee will be applied, please see our Terms and Conditions for further details.

 

/data/content/9/data/cdfjlmnpsxy1.jpg Are there extra charges for electricity or water?

There are no additional charges for electricity and water usage in the case of daily rental. For rental periods exceeding 3 weeks, electricity charges will be the renter's responsibility (according to actual usage as indicated on the meter). The electricity charge will be collected in cash at the rate of 6.00 Baht net per unit from the day of check in till check out.

 

/data/content/9/data/cdfjlmnpsxy1.jpg Do the prices include taxes?

The final rental total will include an additional 7% VAT. The final rate will be shown on the payment page.

 

/data/content/9/data/cdfjlmnpsxy1.jpg Can I bring pets with me?

Pets are not allowed in all properties.


/data/content/9/data/cdfjlmnpsxy1.jpg What is the payment method? Can I just pay a deposit and pay the rest when I get there?

Credit Card payment is all upfront via our reservation system. If you are experiencing issues please contact us. Please note that no deposit is required.


/data/content/9/data/cdfjlmnpsxy1.jpg
Is there hot water in the apartments?

There is hot water in the showers only, but not in the kitchen or bathroom sinks, which is common in apartments in Thailand.

/data/content/9/data/cdfjlmnpsxy1.jpg Are any of the following equipment in the apartments: ? Washing machine, Clothes dryer, Hair dryer? 

Unfortunately we do not have the items in the apartment. However the Marrakesh Residences have a laundry service and there is a laundry service next door to the Hua Hin Stay office.

/data/content/9/data/cdfjlmnpsxy1.jpg Are any of the following equipment in the apartments: ? Washing machine, Clothes dryer, Hair dryer? 

Unfortunately we do not have the items in the apartment. However the Marrakesh Residences have a laundry service and there is a laundry service next door to the Hua Hin Stay office.


/data/content/9/data/cdfjlmnpsxy1.jpg What if I need to change my booking dates of my rental apartment ?

Please note that changing dates is only allowed for the same unit as your original booking. Changing dates will require us to update the owner, our systems and our staff and may therefore incur an administration charge once payment has been made. We will try our best to accommodate your request depending on availability, etc. Furthermore if changes are not possible, then our cancellation policy will apply, Please see our Terms and Conditions for more information. 


/data/content/9/data/cdfjlmnpsxy1.jpg What if I want to change my booked apartment to a different one ?

Unlike a hotel, Hua Hin Stay doesn't own the units for rent (each is owned by individual owners) and merely act as an agent, so we are not able to accommodate this once payment has been made or after check in. The only situation where we will do so is if the unit is, or becomes unlivable, eg due to a major breakdown of equipment, toilets, etc or force of nature which was not caused by the tenant. In such a case, we will do the best we can to repair or fix the situation, or move you to an alternative apartment of a similar standard if available. If we cannot accommodate a move to another rental apartment and you no longer wish to stay with us, our cancellation policy will apply.

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